Not satisfied with your order? Please contact hello@sterling-winslow.com
before opening a dispute in your Klarna portal.

Include DISPUTE in the subject line and let us know what the issue is.

These emails are handled with the highest priority and will resolve your issue faster than opening a complaint through the Klarna portal!

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, a delay may occur during the delivery process.

You can request the status by email from our customer service. Please include your order number and send the email from the same email address you used to place the order.

If you wish to open a dispute in your Klarna portal, contact hello@sterling-winslow.com with the subject line DISPUTE and let us know what the issue is.

These emails are handled with the highest priority and will resolve your issue faster than opening a complaint through the Klarna portal!

We believe you shouldn’t have to pay too much for a desired product, so we ship items directly from our supplier. This saves on shipping, storage, and packaging costs, allowing us to offer products at a reasonable price.

The order processing timeframe is divided into two parts:

Processing Time: Your order is approved, quality-checked, and packaged. All orders are sent to the fulfillment center for shipping within 48 hours of placement.

Delivery Time: This refers to the time it takes for the goods to be shipped from the fulfillment center to the final destination. Delivery usually takes 8–16 business days.

Not satisfied with your order?

Before opening a dispute in your Klarna portal, please contact hello@sterling-winslow.com with the subject line DISPUTE and let us know what the issue is.

These emails are handled with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

Track & Trace information is available once your package arrives with the carrier. Please note that there may be delays, and it could take a little longer for the information to be updated on your order.